Technical Support
Telenova Ltd. carries out technical support of the sold equipment in two ways - on call or with a service contract. Contract customers enjoy a number of benefits such as:
- Continuity and security of telephone service;
- Guaranteed response time for an incident or equipment problem - up to 4 hours after a signal was given;
- Preferential prices for spare parts and labor - discount 35% for the price of any additional work requested by you;
- Contractual relations and commitment - warehouse maintenance and free provision of a working facility for the duration of the repair of the damaged facility;
- To 5 free remote reconfigurations and consultations per month, with a duration of 60 minutes to 2 hours for each;
- 8% discount on the standard price of all modules and licenses for telephone exchanges;
- 8% discount on all prices here;
- Free labor to install and program modules and expansion licenses / upgrade of communication systems purchased from Telenova OOD.
